vk11 Privacy Policy

01 Information We Collect

vk11 collects personal data through several channels during the course of your relationship with the platform. The categories of information we collect are set out below, along with the context in which each category is gathered.

1.1 — Registration Data

When you create a vk11 account, we collect the personal details you provide during the registration process. This includes your full legal name, date of birth, email address, residential address, and a username of your choosing. This information is required to create and maintain your account and to fulfil our age verification and Know Your Customer (KYC) obligations.

1.2 — Identity Verification Documents

To comply with responsible gaming standards and platform integrity requirements, vk11 may request copies of identity documents such as your National Identity Card issued by the Government of Bangladesh, a valid passport, or other government-issued photo identification. These documents are used exclusively to verify your age, identity, and residential address, and are stored securely in accordance with the data security measures described in Section 7.

1.3 — Financial and Payment Data

When you make a deposit or request a withdrawal, we collect transaction-related data including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts, timestamps, and reference numbers. We do not store complete mobile banking credentials or full bank account numbers on our servers. Payment data is processed through secure payment gateway integrations with our Bangladeshi financial service partners.

1.4 — Gaming and Transaction History

vk11 maintains a full record of your gaming activity on the platform, including games played, bet amounts, game outcomes, session durations, and bonus claims. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.

1.5 — Technical and Device Data

When you access the vk11 platform, we automatically collect certain technical data from your device and browser, including your IP address, device type and operating system, browser type and version, screen resolution, language settings, referring URL, and session activity logs. This information helps us maintain platform security, detect fraudulent access, and optimise the user experience for players across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.

1.6 — Communications Data

If you contact vk11 through our customer support channel, we retain records of that correspondence, including the content of emails sent to [email protected] and any attachments provided. These records are kept to ensure continuity of service and for quality assurance purposes.

1.7 — Summary of Data Categories

02 How We Use Your Data

vk11 processes your personal data only for legitimate, clearly defined purposes. The following describes each purpose for which we use your information and the legal basis that justifies that use.

• Account Management: We use your registration data to create, maintain, and manage your vk11 account, including processing your login sessions, storing your preferences, and communicating account-related updates to you.
• Age and Identity Verification: We process identity documents and registration data to confirm that you meet the minimum age requirement of 18 years and to verify that your account details are accurate and genuine, in line with our KYC obligations.
• Payment Processing: Financial data is used to process your deposits and withdrawal requests, to reconcile transactions, and to investigate and resolve payment disputes where they arise.
• Responsible Gaming Monitoring: vk11 analyses gaming activity data to identify patterns that may indicate problem gambling behaviour. This monitoring is conducted in your interest and allows our team to proactively offer support, apply deposit limits, or initiate a responsible gaming conversation.
• Fraud Prevention and Platform Security: Technical and device data, combined with transaction patterns, are used to detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other forms of prohibited conduct described in our Terms & Conditions.
• Customer Support: Communications data is used to respond to your enquiries, resolve disputes, and maintain a record of your support history for continuity of service.
• Legal and Regulatory Compliance: vk11 may be required by applicable law or platform policy to retain and process certain categories of data. We will comply with lawful requests for data disclosure from competent authorities where legally required to do so.
• Platform Improvement: Aggregated and anonymised usage data helps us understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This analysis does not identify individual players.
• Marketing Communications: With your explicit consent, we may use your email address to send you promotional offers, bonus announcements, and platform updates. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

03 Data Sharing and Disclosure

vk11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited and controlled circumstances:

3.1 — Payment Service Providers

To process your deposits and withdrawals, vk11 shares the minimum necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. These providers are bound by their own data protection obligations and are contractually restricted from using your data for any purpose beyond facilitating your transaction.

3.2 — Game Technology Providers

The games on the vk11 platform are delivered by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session-level data necessary to deliver the game experience, such as a session token or anonymous player identifier. They do not receive your full registration details or financial information.

3.3 — KYC and Identity Verification Services

vk11 may engage third-party identity verification services to assist with the KYC process. Any such provider operates under a strict data processing agreement with vk11 and is permitted to use your identity documents solely for the purpose of verification.

3.4 — Legal and Regulatory Disclosure

vk11 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities if required to do so by applicable law, court order, or lawful regulatory request. In such cases, we will disclose only the information specifically required and will, where legally permissible, notify you of the disclosure.

3.5 — Business Transfers

In the event that vk11 undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

04 Cookies and Tracking Technologies

The vk11 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience for every player. This section explains what cookies we use, why we use them, and how you can manage your preferences.

4.1 — What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login session status, and site preferences — so that the experience feels consistent across return visits.

4.2 — Types of Cookies We Use

4.3 — Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menu. Please note that disabling strictly necessary cookies will impair the functionality of the vk11 platform — in particular, you will be unable to maintain a logged-in session or use certain security features.

05 Data Retention

vk11 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable platform policies and responsible gaming obligations. The following retention periods apply as a general guide:

• Active Account Data: Registration data, gaming history, and financial records are retained for the full duration of your account's active status, plus a period of five (5) years following account closure to satisfy record-keeping and audit requirements.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years from the date of submission. This retention is necessary to satisfy anti-fraud and identity verification obligations.
• Customer Support Correspondence: Support emails and related communications are retained for three (3) years from the date of the interaction, to ensure continuity of service history and dispute resolution capability.
• Technical and Device Logs: Server logs and device fingerprint data used for security monitoring are typically retained for twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your marketing consent or withdrawal of consent are retained for the full duration of your account relationship plus five (5) years, to demonstrate compliance with consent obligations.

When personal data is no longer required for any active purpose, vk11 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and platform improvement purposes.

06 Your Privacy Rights

As a vk11 player, you hold a set of rights in relation to your personal data. vk11 is committed to honouring these rights and will respond to all valid requests in a timely manner. The following rights are available to you:

• Right of Access: You have the right to request a copy of the personal data that vk11 holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following receipt of your request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your account settings; for other corrections, please contact support.
• Right to Erasure: In certain circumstances, you may request that vk11 delete your personal data. This right is subject to overriding retention obligations — for example, we may be unable to delete financial records that must be retained for compliance purposes. We will inform you of any such limitation when responding to your request.
• Right to Restriction of Processing: You may request that vk11 restrict the processing of your personal data in specific circumstances, such as while the accuracy of the data is being contested or while an objection is being evaluated.
• Right to Data Portability: You may request that vk11 provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider of your choosing.
• Right to Withdraw Marketing Consent: Where vk11 processes your data for marketing communications based on your consent, you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights listed above, please submit your request in writing to [email protected]. We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) days. Complex requests may require additional time, in which case we will notify you of the expected completion date.

07 Data Security

vk11 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

7.1 — Technical Safeguards

All data transmitted between your device and the vk11 platform is protected by Transport Layer Security (TLS) encryption — the same technology used by major financial institutions worldwide. Our servers are protected by firewalls, intrusion detection systems, and access control mechanisms that restrict data access to authorised personnel only.

7.2 — Access Controls

Access to personal data within the vk11 organisation is governed by a strict role-based access control policy. Staff members are granted access only to the categories of data necessary to fulfil their specific job function. All data access is logged and subject to periodic audit review.

7.3 — Payment Security

Financial transactions on the vk11 platform are processed through secure payment integrations with our Bangladeshi banking and mobile financial service partners. vk11 does not store complete card numbers, full mobile banking PINs, or full bank account credentials on our servers. Payment processing environments are isolated from the main platform infrastructure.

7.4 — Incident Response

In the event of a data security incident that poses a risk to the rights and freedoms of affected players, vk11 will take immediate containment and remediation action. Affected players will be notified promptly with a clear description of the nature of the incident, the data involved, and the steps vk11 is taking to address it. Notification will be sent to the registered email address on your account.

7.5 — Your Role in Security

While vk11 implements robust security measures on its end, the security of your account also depends on you keeping your login credentials private. You must not share your vk11 username and password with any other person. If you believe your account has been compromised, contact [email protected] immediately so that we can take protective action.

08 Policy Updates and Contact Information

8.1 — Changes to This Privacy Policy

vk11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform functionality, or applicable legal obligations. When material changes are made, we will notify registered players by email to their registered address and by displaying a prominent notice on the platform for a reasonable period following the update. The effective date at the top of this document will be revised to reflect the most recent version.

Your continued use of the vk11 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the platform and contact support to request account closure.

8.2 — Third-Party Links

The vk11 platform may contain references to third-party service providers such as payment partners and game providers. This Privacy Policy applies solely to data collected and processed by vk11 directly. vk11 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any external service you interact with in connection with your vk11 activity.

8.3 — Children's Privacy

The vk11 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data through the registration process, that account will be immediately suspended, the data will be deleted, and any associated deposits will be returned where legally permissible. Parents and guardians concerned about a minor's access to gambling websites are encouraged to use parental control software.

8.4 — Contact the vk11 Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which vk11 handles your personal data, please contact us in writing. Our privacy team will respond to all enquiries within five (5) business days.